FAQ
Frequently asked questions
🚀 Getting started
What is FXMonit?
FXMonit is a cloud service for monitoring MetaTrader 4/5 accounts. Install monitoring software on MT — it sends data to the cloud — you view everything on the web.
Do I need to create MT accounts manually?
No. Accounts appear automatically after the first data sync. The system identifies them by account number, platform (MT4/MT5), and server name.
How long does setup take?
About 5–10 minutes: get your connection code → download software → attach to chart → enable web requests & AutoTrading. The account shows on the dashboard after the first sync.
🤖 Software & MetaTrader
Are MT4 and MT5 different?
Same dashboard and workflow — only the install file differs (.ex4 for MT4, .ex5 for MT5). You can monitor both on one dashboard.
Can one agent monitor multiple accounts?
No — each chart monitors the account logged into that MT window. Multiple accounts = multiple charts or MT windows (e.g. on a VPS).
Can I use an Investor password?
Yes — the software still sends data with an Investor password. We recommend the master password for full data. Investor accounts still count as one monitored slot for billing.
Web requests are blocked — what do I do?
Go to Tools → Options → Expert Advisors → enable "Allow WebRequest for listed URL" and add the portal URL (e.g. https://app.fxmonit.com).
💳 Billing & limits
How much does it cost?
Free: 2 accounts at no charge. Standard: $2/account/month (quarterly −5%, yearly −15%). See Pricing.
Which accounts are billed?
Only active accounts (currently monitored) are billed. Accounts waiting for upgrade or paused are not charged.
Are Investor accounts billed?
Yes — Investor accounts count like any monitored account. We recommend the master password for complete data.
Is sharing billed extra?
No — internal sharing and public links are free. Only the account owner pays for MT account slots.
What happens when I hit my account limit?
New accounts wait for upgrade — they still appear on the dashboard but won't receive new data. Upgrade your plan or pause another account to free a slot.
Does pausing an account delete data?
No — pausing only stops new data and billing. Resume anytime to continue monitoring.
🔒 Security & sharing
Is the connection code safe?
Each user has their own connection code. The software only sends metrics — it cannot log into the portal on your behalf. See the Security page.
How do public share links work?
The account owner creates a link — recipients view results without an FXMonit login. Revoke the link anytime → it stops working.
Can FXMonit trade on my account?
No — the software only reads account info and open orders. FXMonit never places or closes buy/sell orders on your MT, including from the portal.